What is the purpose of documenting and tracking corrective actions?

• A. To close the feedback loop and prevent recurrence.
• B. To assign blame for issues.
• C. To satisfy unrelated reporting.
• D. To justify extended audits.

Answer: (C)

Documenting and tracking corrective actions is about closing the loop after a problem is found: the actions to fix it are recorded, assigned, and followed through, and their effectiveness is checked to prevent the issue from happening again. This creates an audit trail, ensures accountability, and drives continual improvement by showing that root causes were addressed and verified. It’s not about blaming people, nor about satisfying unrelated reporting, nor about justifying longer audits.